Emergency
Sewage backup in the house: what to do
Updated
Short answer
Stop using all plumbing, keep people and pets away, and avoid touching the water. A plumber clears the line or a septic company pumps the tank; a restoration company removes contaminated materials, disinfects and dries. Check your policy for a sewer backup endorsement.
Right away
- Stop running water, flushing toilets, and using the washer and dishwasher.
- Keep children and pets out of the area.
- Turn off power to affected rooms if you can do it safely from a dry spot.
- Don't touch the water without gloves and boots.
- Photograph from a distance.
Find and fix the cause
A plumber can snake or camera the sewer line to find roots, grease, wipes or a broken pipe. For homes on septic, a pumping company checks the tank and field; heavy monsoon rain can saturate leach fields and cause backups.
What cleanup involves
- Extraction of water and solids
- Removal of carpet, pad, lower drywall and insulation that were touched
- Cleaning and disinfecting hard surfaces and framing
- Drying and verification before rebuild
Questions
Is sewage backup covered by insurance?
Often only with a sewer and drain backup endorsement. Check your policy.
Can I clean it myself?
Only very small, contained overflows on tile. Anything reaching carpet, walls or larger areas is best left to trained crews.
Is it dangerous?
Sewage carries bacteria and viruses. Avoid contact and keep vulnerable people away.
Editorial note: this guide is general information for Arizona homeowners, not professional, legal or insurance advice. For your situation, talk to a licensed contractor and your insurer.